Legal
ISBC – General Terms & Conditions
Version: 15 July 2026
1. Provider, scope and definitions
Unless the individual offer states otherwise, the provider and contracting party is ISBC, Faulenbruchstr. 102, 52159 Roetgen, Germany, email: contact@impactful-change.de (“ISBC”). These terms apply to contracts for services concluded directly or via the listed ISBC websites and subdomains, by email, telephone, video conference, in person or via other booking and payment platforms. Individual agreements, service descriptions and offers take precedence.
2. Services and subject matter
ISBC provides business coaching, executive and leadership coaching, sport- and health-oriented coaching elements, team and organizational development, consulting, training, workshops, seminars, keynotes, facilitation, online and hybrid formats, digital content and paid events. Scope, location, period, fees and objectives follow from the specific offer, booking page, order confirmation or separate agreement.
3. Conclusion of contract
Website and marketing descriptions are generally invitations to submit an offer unless expressly stated otherwise. A contract is formed by acceptance, order confirmation, activation, ticket delivery, payment confirmation or commencement of performance.
4. Coaching
Coaching is a collaborative, goal- and resource-oriented process. Clients remain responsible for their decisions and implementation. Coaching does not replace medical, psychotherapeutic, legal, tax or other regulated professional advice.
5. Consulting and organizational development
Consulting is based on information supplied by the client. Delays or extra effort caused by late, incomplete or incorrect cooperation may lead to schedule and fee adjustments. Changes in scope may be documented as change requests.
6. Appointments, rescheduling and cooperation
Appointments are binding. Unless otherwise agreed, a single appointment may be rescheduled once free of charge up to 48 hours before the start. For later cancellations, ISBC may claim 80% of the agreed fee as liquidated damages, subject to the client’s right to prove lower or no loss and to applicable mandatory law.
7. Fees, prices and payment
Prices stated in the offer or booking process apply. Unless otherwise agreed, invoices are due within 14 calendar days without deduction. Tickets and online bookings may be payable immediately.
8. Travel and third-party costs
Necessary travel time, travel, accommodation, venue, technical, material and other third-party costs are charged only where agreed in the offer or approved in advance.
9. Events and tickets
The separate Participation and Event Terms apply in addition. Tickets may be transferred only in accordance with the booking confirmation. Commercial resale or speculative resale at inflated prices is prohibited without consent.
10. Digital content, online and hybrid services
Access credentials are personal and may not be shared. Temporary interruptions due to maintenance, security measures, force majeure or external failures only create claims where material and no reasonable alternative is offered.
11. German Distance Learning Protection Act
Whether an online offer falls under the Fernunterrichtsschutzgesetz depends on its actual design and statutory criteria. Mandatory legal requirements cannot be excluded by contract wording.
12. Copyright, methods and usage rights
Materials, presentations, concepts, exercises, models, videos, texts and brands are protected. Unless otherwise agreed, clients receive a simple, non-transferable right for personal or internal use for the contractual purpose.
13. Confidentiality and references
The parties must keep non-public business, personal and organizational information confidential. Customer names, logos, testimonials, project descriptions, photos or videos are used for reference or marketing only on the basis of a separate agreement or consent.
14. Digital and AI-supported tools
ISBC may use digital and AI-supported tools for research, structuring, translation, documentation or drafting where privacy, confidentiality and contractual requirements are respected. Confidential or personal customer data will not be entered into generally accessible AI services without an appropriate legal basis and safeguards.
15. Privacy
Information on processing personal data is set out in the current Privacy Policy.
16. Photo, audio and video recordings
Recordings focusing on identifiable participants are generally used for promotional or publication purposes only on the basis of separate consent or another valid legal basis.
17. Changes, substitute personnel and cancellation by ISBC
ISBC may make necessary and reasonable organizational changes while preserving the overall character of the service. In the event of material changes, customers receive an appropriate choice between participation, a replacement date or reimbursement for unperformed services.
18. Liability
ISBC is fully liable for intent and gross negligence, injury to life, body or health, under product liability law, for expressly assumed guarantees and where liability is mandatory by law. For slight negligence involving essential contractual duties, liability is limited to the foreseeable loss typical for the contract.
19. Term and termination
One-off services end upon full performance. Ongoing contracts run for the agreed minimum term and renew only where transparently agreed. The right to terminate for cause remains unaffected.
20. Consumer withdrawal rights
Consumers generally have a statutory right of withdrawal for distance and off-premises contracts unless a statutory exception applies. Details are provided in the separate withdrawal notice and model form.
21. Set-off and right of retention
Set-off is permitted only with undisputed, legally established or same-contract claims, subject to mandatory consumer rights.
22. Dispute resolution, law and jurisdiction
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protections remain unaffected. Where legally permissible, Aachen is the place of jurisdiction for merchants and public-law entities.
23. Final provisions
Individual contract amendments should be documented in text form. If a provision is invalid, statutory law applies and the remaining provisions remain effective. The German version is authoritative; translations are for information unless expressly agreed otherwise.